Email us your order reference number, a quick description of the issue, and photos if it's a print/quality problem
We review and get back to you within 24–48 hours — usually faster
We make it right — reprint, refund, or a fix, depending on what happened
Whether an issue qualifies for a reprint or refund — and what doesn't — is covered in full in our Refund & Order Issue Policy. Short version: production errors on our end are covered under a 14-day window; issues from a low-quality source file or improper application after the transfer leaves our hands generally aren't, but we'll always take a look and tell you straight.